XPENG Tops 2025 EV Satisfaction Study, Setting New Benchmark for Electric Mobility in Europe.
- XPENG is the first Chinese manufacturer to top the rankings, replacing Tesla after many years in the lead
XPENG has achieved a milestone by becoming the first Chinese electric vehicle manufacturer to claim the top spot in the prestigious USCALE EV Satisfaction Study 2025. Conducted by USCALE GmbH, a leading provider of Market Research and Customer Insights on eMobility, the annual report surveyed, the annual report surveyed over 5,000 EV drivers across Germany, Austria, and Switzerland, highlighting XPENG’s leadership in critical areas including real-world range, charging performance, and technological innovation.
Courtesy: USCALE GmbH
XPENG Leads Industry in Customer Satisfaction
The comprehensive study revealed that XPENG owners reported the highest overall satisfaction levels among all brands evaluated.
When asked “How likely are you to recommend your brand to a friend or colleague?” on a 0-10 scale, 81% of surveyed XPENG owners responded with ratings of 9-10. This significantly outperforms the industry average, where only 50% of respondents fell into this “promoter” category (9-10 ratings), while 17% gave lower ratings of 0-6 (“detractors”).
Notably, XPENG is the first Chinese manufacturer to top the rankings, replacing Tesla after many years in the lead, the survey showed, and XPENG leads in nearly all categories, especially charging performance, range, and efficiency.
“This recognition from European consumers validates our commitment to delivering intelligent, user-centric electric vehicles,” said Dr. Brian Gu, Vice Chairman and President, XPENG. “Our vertically integrated R&D approach enables us to address real-world pain points, from range anxiety to charging reliability.”
Axel Sprenger, founder and managing director of USCALE GmbH, said: “The scepticism of many people interested in EVs was justified for a long time. But now car manufacturers have taken a big leap forward and delivered. And the next generation of electric cars is in the starting blocks. So these are good times for EV buyers. For the industry, the message now is: keep at it and don’t let up!”.
XPENG’s European expansion continues at a rapid pace, with the brand now established in 18 countries across the continent following recent entries into Poland, Italy, Czech Republic, and Slovakia markets. This growing footprint, combined with its industry-leading technology and customer satisfaction levels, positions XPENG as a formidable player in the European electric vehicle market and a benchmark for the industry as a whole.
4 August 2025
